At SHELOUETTE CEO, we believe that elegance lies in every detail—including how your order travels from our studio to your hands. All pieces are shipped with intention and care, from our home in Yogyakarta, Indonesia.
Di SHELOUETTE CEO, kami percaya bahwa keanggunan hadir dalam setiap detail—termasuk bagaimana karya kami berpindah dari studio menuju tangan Anda. Semua pesanan dikirim dengan penuh ketelitian dari Yogyakarta, Indonesia.
PRE-ORDERS
Pesanan Pre-Order
Each pre-order item is made in limited quantity and crafted upon request. Kindly allow the estimated time stated on the product page for creation and dispatch.
Setiap produk pre-order dibuat dalam jumlah terbatas dan diproses berdasarkan permintaan. Mohon beri waktu sesuai estimasi yang tertera di halaman produk untuk proses pembuatan dan pengiriman.
- Delays due to production or transit do not qualify for refunds.
- Please refrain from email inquiries unless the estimated dispatch window has passed.
- If your tracking number hasn’t been received within the timeframe, kindly contact: logistic@monicaardhea.com.
– Keterlambatan produksi atau pengiriman tidak dapat dijadikan alasan untuk pengembalian dana.
– Mohon tidak menghubungi kami selama estimasi waktu pengiriman masih dalam batas.
– Jika nomor resi belum diterima setelah estimasi waktu berakhir, silakan hubungi: logistic@shelouette.com.
IN-STOCK & CANCELLATIONS
Produk Siap Kirim & Pembatalan
Orders for in-stock items are processed within 3–7 business days before shipping.
Pesanan untuk produk yang tersedia akan diproses dalam 2-3 hari kerja sebelum dikirim.
If your order includes both pre-order and in-stock items, the entire order will be shipped once all items are ready. For separate shipping requests, please email us. Additional charges may apply.
Jika pesanan Anda mencakup produk pre-order dan siap kirim, seluruh pesanan akan dikirim bersamaan saat semua item tersedia. Untuk permintaan pengiriman terpisah, silakan hubungi kami. Biaya tambahan mungkin berlaku.
ADDRESS CHANGES
Perubahan Alamat
We are only able to update your shipping address before the label has been generated. Once a label is created or the parcel is in transit, no changes can be made.
Kami hanya dapat memperbarui alamat pengiriman sebelum label dibuat. Setelah label tercetak atau paket sedang dikirim, perubahan tidak dapat dilakukan.
DOMESTIC SHIPPING
Pengiriman Domestik – Indonesia
All domestic orders are shipped from Yogyakarta using trusted local couriers.
Semua pesanan domestik dikirim dari Yogyakarta menggunakan ekspedisi lokal terpercaya.
- Delivery typically takes 3–7 business days, depending on your location.
- Shipping fees are calculated automatically at checkout.
– Estimasi pengiriman: 3–7 hari kerja, tergantung lokasi tujuan.
– Biaya kirim dihitung otomatis saat checkout.
INTERNATIONAL SHIPPING
Pengiriman Internasional
We ship internationally via DHL Express. Delivery typically takes 3–7 business days, although delays may occur due to customs processing.
Kami melayani pengiriman internasional melalui DHL Express. Estimasi pengiriman adalah 3–7 hari kerja, tergantung proses bea cukai di negara tujuan.
- Customers are responsible for all import duties, taxes, and customs fees.
- If a package is refused or returned due to unpaid duties, the original shipping cost and return fees will be deducted.
– Pajak, bea masuk, dan biaya impor sepenuhnya menjadi tanggung jawab penerima.
– Jika paket ditolak atau dikembalikan karena bea tidak dibayar, biaya pengiriman awal dan retur akan dibebankan kepada pelanggan.
EXPRESS SHIPPING
Pengiriman Kilat
If your order is ready and you wish to arrange express shipping, kindly email logistic@monicaardhea.com. Additional charges will apply and be invoiced separately.
Jika pesanan Anda sudah siap dan Anda ingin menggunakan pengiriman kilat, silakan hubungi kami di logistic@monicaardhea.com. Biaya tambahan akan diberlakukan dan ditagihkan secara terpisah.
RETURN TO SENDER
Pengembalian ke Pengirim
If a parcel is returned to us due to incorrect address, refusal, or delivery failure:
Jika paket dikembalikan kepada kami karena alamat salah, penolakan, atau gagal kirim:
- We do not offer refunds for returned shipments.
- We will hold the package for 7 days. If there is no response, store credit will be issued.
– Kami tidak memberikan pengembalian dana untuk paket yang dikembalikan.
– Paket akan kami simpan selama 7 hari. Jika tidak ada respons, store credit akan dikirimkan kepada Anda.
LOST OR DAMAGED PACKAGES
Paket Hilang atau Rusak
We offer optional shipping protection (2% of your order total) at checkout. This covers loss, damage, or theft during delivery.
Kami menyediakan opsi perlindungan pengiriman (2% dari total pesanan) saat checkout, mencakup kehilangan, kerusakan, atau pencurian selama proses pengiriman.
- Without this protection, SHELOUETTE CEO is not liable for lost or damaged parcels.
- Claims should be filed directly with the protection provider.
– Tanpa proteksi ini, SHELOUETTE CEO tidak bertanggung jawab atas paket yang hilang atau rusak.
– Klaim dapat diajukan langsung ke penyedia proteksi.
💌 Need Assistance?
Butuh Bantuan?
For any questions related to shipping, feel free to reach out:
📩 logistic@monicaardhea.com
Untuk pertanyaan seputar pengiriman, hubungi kami:
📩 logistic@monicaardhea.com